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Frequently Asked Questions by Students

  1. When do I have to pay?

    You pay only when you have chosen a tutor. We charge a 14.99 introduction fee. It is free to browse, search and contact tutors. You should pay the tutor's fees directly to the tutor. Please honour your commitment and arrange and pay for your first lesson with your new tutor. This means the tutor's fees are covered. After this, if you make a decision to continue with your tutor, it will obviously be a reflection of how well your first lesson went. Please refer to our terms and conditions for more details.

  2. How do I choose a tutor?

    Please see our article, Which Tutor? for guidance.

  3. Do you check tutors' Teacher Registration or Police Clearance Certificate?

    No. You need to ask to see a Teacher's Practicing Certificate or Police Clearance Certificate if they are not registered and any other qualifications they declared before the first lesson.

  4. How do I contact the tutors?

    You can contact a prospective tutor through us for free by becoming a member. Once your tutor has received and accepted your request we will release their contact details to you, conditional upon you paying a 14.99 fee. We also e-mail the tutor your details at the same time so you can both contact one another.

  5. I have not heard from a tutor and want their contact details.

    Your tutor may be on holiday or unavailable temporarily. All tutors are contacted as soon as you make your enquiry but we cannot make them respond. We would always recommend you contacting more than one tutor.

General FAQs

For frequently asked questions about First Tutors please click here

If you have any questions that were not answered here, or are not sure about anything, please ask us your question here.